Frequently Asked Questions
Everything you need to know about Spark Paws products, shipping, and returns.
How do I determine the right size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's chest girth and neck circumference, then comparing it to our chart. If your pet is between sizes, we suggest choosing the larger size for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn items in their original packaging. Simply visit our Returns Portal to start the process. Please note that for hygiene reasons, items must be free of pet hair and odors.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
Are your products machine washable?
Most of our hoodies, jackets, and knitwear are machine washable on a gentle cycle with cold water. We recommend air drying to maintain the integrity of the fabric and vibrant colors. Always check the care label on the specific garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Shop Pay and Afterpay.
Do you offer matching sets for humans and pets?
Yes! Spark Paws is famous for our matching 'Human & Dog' collections. You can find coordinated hoodies, pajamas, and accessories in the 'Matching Sets' section of our website.